Privacy Policy

This Privacy Policy explains how Mobiotics IT Solution Pvt Ltd (“Mobiotics”, “we”, “us”) handles information collected through this website, including business enquiries submitted through our contact and demo forms. Mobiotics is the operator of this website.

This policy does not govern streaming services that Mobiotics customers operate for their own subscribers; those services are covered by the policies of the organisation providing them. Where Mobiotics and a customer have a separate written agreement, that agreement governs information processed under it.

This website is intended primarily for business and professional users evaluating Mobiotics products and services. It is not a consumer streaming service and is not directed at children.

We collect information you choose to give us when you contact us or request a demo. Depending on the form you use, this may include:

• your name
• your work email address
• your phone number, including the country dialling code, where you provide one
• your company and job title
• your country or region
• the type of business you operate and the enquiry type you select
• what you are trying to achieve, and the areas of the platform you are interested in
• an indication of current scale and timeline, where you choose to share it
• anything you write in the free-text message field

Fields marked optional may be left blank. Please do not include sensitive personal information, or confidential material belonging to your organisation, in free-text fields. Our forms also include a hidden field used only to detect automated submissions.

When you submit an enquiry, we store a small amount of technical context alongside it so we can understand which part of the website prompted the conversation. This may include:

• the page or source path you submitted the form from, including its query parameters
• intent, industry or capability context passed in the address of the demo page, where that context is present
• the referring website address, where your browser provides one
• campaign attribution parameters in the address you arrived with (commonly labelled utm_source, utm_medium, utm_campaign, utm_term and utm_content)

To help you complete forms more quickly, the website reads the country indicated by the network metadata already present on your request and uses it only to suggest a country and dialling code. This is a country-level inference and a suggestion you can change. We do not attempt to determine a precise location, and no location record is created beyond the country you choose to submit.

We use information submitted through this website to:

• respond to your specific enquiry
• arrange and prepare demos, briefings and technical discussions
• carry out reasonable sales follow-up on the enquiry you raised
• route your enquiry to the right team and maintain business correspondence
• manage the enquiry in our CRM and business communication tools, and keep business records
• send you relevant product, service, company and marketing communications where appropriate in a business context
• understand how the website is used and improve it, and protect our forms against abuse

We aim to keep commercial communications relevant and proportionate to your enquiry. You can opt out of marketing communications at any time — use the unsubscribe option in the message, reply to ask us to stop, or contact us through the contact page. We will continue to send communications necessary to respond to an active enquiry or to administer an existing business relationship.

Enquiry information is available to Mobiotics personnel who need it for sales, delivery and business operations. It is also processed by service providers that operate systems on our behalf, in the following categories:

• hosting and content-delivery providers that serve these pages
• managed database and application backend platforms where enquiry records are stored
• CRM and business communication tools, including email
• analytics providers, where you have consented to analytics

We do not sell enquiry information, and we do not share it with advertising networks. Information may also be disclosed where required by applicable law or legal process, or in connection with a corporate reorganisation or transaction, subject to appropriate protections.

This website uses storage that is necessary to serve and secure pages, keep the site working as you move between them, and remember your cookie choice. A value may also be kept in your browser’s local storage by our application platform where an application session is created.

We use Google Analytics to understand how the website is used. Analytics is optional and is not initialised until you consent to it. Additional analytics or marketing technologies may be introduced later; they will also be subject to consent, and no marketing technology is active on this website today.

You can accept or decline optional categories, or change your choice at any time, using Cookie Preferences, which is also linked in the site footer. You can clear browser storage through your browser settings; enquiry forms will continue to work. This control describes what this website uses and is not a statement that any particular legal requirement is met in every jurisdiction.

Mobiotics operates internationally. Business enquiries may be accessed and processed by Mobiotics personnel and service providers in countries other than the one you are located in, including India, as required for sales, delivery and business operations. Where we do this, we apply the safeguards we consider appropriate and act in line with the requirements applicable to us.

We may retain website enquiry, demo and lead records for up to five years, unless a longer period is required for legal, contractual, dispute-resolution, compliance or legitimate business-record purposes. Records are then deleted or archived.

Mobiotics maintains technical and organisational measures intended to protect information submitted through this website against unauthorised access, loss or misuse. Enquiry data is transmitted over an encrypted connection and stored in access-controlled systems. No method of transmission or storage can be guaranteed to be completely secure.

If you believe you have found a security issue affecting this website, please tell us through the contact page and do not test it further.

You can ask us to access, correct, update or delete the information you submitted, ask us to stop sending marketing communications, or ask a question about how we handle your information. The rights available to you depend on the laws that apply in your location, so the outcome of a request may vary.

Requests can be made through the contact page, or by email to legal@mobiotics.com where an email route is needed. We may need to verify your identity before acting on a request, and we may retain information where we are required or permitted to do so.

Some actions take you off this website. If you choose the WhatsApp contact option, you leave the Mobiotics website and continue the conversation through a third-party messaging service. That service is operated by its provider and governed by that provider’s own terms and privacy policy, and the message content you send there is handled on their platform as well as by us. The same applies when a link opens your own email client or an external website.

Where Mobiotics uses a WhatsApp business contact route, the number will be a company-owned or business-managed number.

We may update this policy as the website, our tools or our practices change. The current version is always published on this page, and the date shown at the top of the page is revised when we make a change.

Privacy questions about this website can be raised through the Mobiotics contact page, or by email to legal@mobiotics.com.